FAQ

Where do term-time clubs take place?

Little FRESH 18mths-4yrs Monday: Questors Theatre, Shaw Room, 12 Mattock Lane, Ealing, London, W5 5BQ Tuesday: Blondin Park Community Pavilion, Blondin Park, Windmill Road, Ealing, London. W5 4UR FRESH Art Club 6-15yrs Monday (6-8yrs) and Friday (9-12yrs) Clubs: Open Ealing Arts Centre, School Lane, Dickens Yard, Ealing Broadway, London, W5 2TD Thursday(6-8yrs & 9-12yrs) Clubs: The Polygon Hall, St Mary's Church, St Mary's Road, South Ealing, London, W5 5RH Saturday (6-8yrs, 9-12yrs & 13-15yrs) Clubs: The Jack Girvan Hall (Scout Hut), Popes Lane, South Ealing, London, W5 4NT
Can we try a session before signing up for the term?

Yes, we offer one-off trial sessions, bookable here. If you're new to FRESH, it's the perfect opportunity to try us out before committing to a whole term. We do not set specific dates for these sessions as the projects we do usually take 2 or 3 sessions and can change due to the children’s input and ideas. We try to offer your child a taster when a single session project is scheduled, or they can start a project at the beginning, so they get a really good feel for what we do. Please send us a message at hello@freshartclub.co.uk once you have paid for the session, and we’ll get straight back to you to arrange a date.
Why do you charge for tasters?

The price of a taster session covers the cost of the staff, equipment and materials used during the time your child is with us.
At what age can my child start Fresh Art Club?

Our Saturday, after school and holiday clubs are suitable for children from the age of 6 years old.
Are they drop-off sessions or do parents stay?

All clubs are drop-off. If you have any concerns regarding dropping your child off, please don’t hesitate to contact us.
What do we do if we miss a term-time class?

We always try to catch the children up in the next session. We do not provide a refund on missed term-time classes.
Do we need to bring anything to the class?

A named water bottle and nut-free snacks can be brought. Please ensure your child has an overall, apron, or old clothes to wear, as things can get messy!
How can I see what my child makes?

Follow our instagram @freshartclub or facebook @freshartclubforchildren, where we post weekly on the artwork being made by your child/ children!
Do we accept childcare vouchers?

We do not accept childcare vouchers at the moment.
Where does Art Camp take place?

Blondin Park Community Pavilion, Blondin Park, Windmill Road, Ealing, London, W5 4UR
Who are the tutors?

DesignitYourself founder Toyah Hemmings will be running the upcycling/ recycling fashion sessions. Toyah has 15 years experience running creative fashion programmes and workshops for children and young people in West London Kidsfloyoga founder Emma Hoddy will be running the outdoor yoga and mindful lunch sessions. Emma has 26 years experience as a primary teacher in Ealing schools and is a fully qualified Children's Yoga Teacher (certified by Yoga Alliance Professionals) and continues to train with Children’s Yoga Tree. Everyone is fully vetted and DBS-checked. We also apply high staff to student ratios (1:12 ), to ensure both a high level of safeguarding and a high quality creative experience.
How many children take part?

We operate small group sizes of 12 children per age group to ensure that everyone has plenty of opportunity and receives a high quality creative experience.
What should children wear to Art Camp?

Art & Fashion: Please make sure children arrive in old clothes that you're happy could get messy. Aprons will not be provided. Yoga: Please make sure your child wears clothes that are comfortable to move in such as shorts or leggings and a t-shirt. All equipment is provided.
Do you provide lunch?

No, a named water bottle and a NUT FREE healthy packed lunch and/ or snacks should be brought from home.
What do we do if we miss our booked session/s?

If a child is not attending a scheduled day on camp, parents/carers must telephone 07732 078 303 to let FRESH Art Club Manager Anna know to update records. We do not offer refunds but we can occasionally offer a space in another session. Please note that this is not guaranteed and only possible where we are able to find space in a suitable session.
What is the cancellation policy?

Cancellations must be made by email to hello@freshartclub.co.uk We can only provide a refund (minus a 10% admin fee) for cancellations made more than 14 days before the start date. For cancellations less than 14 days before Art Camp there will be no refunds. Transfers to an alternative session/ day are at the discretion of FRESH Art Club . You may also find a replacement (please email details to hello@freshartclub.co.uk) to book your Art Camp place in which case we will make a full refund of your fee after the booked session has occurred. All attendees are asked to agree to our terms and conditions upon booking a place on Art Camp. If a session is cancelled by FRESH Art Club you will be offered a refund or the option to reschedule to an alternative Art Camp session .
Parking and transport

The following route information is accurate to the best of our knowledge, but please check with TfL for the most up-to-date information. Nearest underground station is Northfields on the Piccadilly Line, then approx. a 10 minute walk to the venue. Nearest Bus Stops Routes E2, E3, E8, 195 Parking on Windmill Road
Where do holiday workshops take place?

Open Ealing Arts Centre, Unit 14 School Lane, Dickens Yard, Ealing Broadway, London, W5 2TD
Are holiday workshops drop-off sessions, or do parents stay?"

All clubs are drop-off. If you have any concerns regarding dropping your child off, please don’t hesitate to contact us.
Can I book my 9–12 year old in with their sibling who's attending the 6–8 year-olds' workshop?

Yes, although our holiday classes are primarily aimed at the age range advertised. If you do book an older child into a workshop for younger children, please make sure you let us know and that the older children are aware that younger children will be attending.
What should children wear to the workshop?

Please make sure children arrive in old clothes that you're happy could get messy. Aprons will be provided if the activity requires it.
Do we need to bring anything to the class?

A named water bottle can be brought along. As the sessions are only 1hr we ask that no snacks are brought in.
What do we do if we miss a holiday workshop?

It is helpful to know if you are unable to attend your booked workshop. We do not offer refunds but we can occasionally offer a space in another workshop. Please note that this is not guaranteed and only possible where we are able to find space in a suitable workshop.
What are my delivery options?

Shipping is charged according to the total weight of the order. We use Royal Mail postal service for our orders and orders will be posted using Royal Mail 1st Class service. Orders weighing over 1kg will be sent Royal Mail 2nd Class. We also offer a ‘click & collect’ service for the local Ealing community. Please contact our sales team on hello@freshartclub.co.uk to find out more. When collecting your order, please ensure you have a copy of your order confirmation, either as a printout or viewable on your phone, as well as a form of identification.
How long does delivery take?

Please allow up to five working days for delivery from the date of order.
What do I do if I an item in my order is damaged or faulty?

We do make every effort to ensure your order is packaged so that it’s delivered in good condition however, occasionally some products can be damaged during delivery so we ask that you inspect your goods upon receipt. If any item in your order has arrived damaged or faulty, you must email us photos within three days of receiving your order. Please email clear photos to us, including photos of how the box arrived to hello@freshartclub.co.uk and we will get back to you as soon as we can to resolve the issue. If you don’t contact us within three days of delivery, we will deem your order as accepted.
How do I contact you if my question isn’t answered here?

The easiest way to contact us is by email at hello@freshartclub.co.uk. We aim to come back to you within 24 hours.
Where can I park for sessions held at OPEN Arts Ealing?

Springbridge Road Multi-Storey Car Park 24hrs – free after 6pm Dickens Yard Q-Park Underground Car Park – 24hrs - pay Perceval House Council car park – 24hrs – free after 6pm
What are the public transport options for sessions at OPEN Arts Ealing?

Nearest tube: Ealing Broadway (Zone 3) – Central Line, District Line, Elizabeth Line and TfL Rail Buses: The Dickens Yard development is adjacent to Christ the Saviour church (named Christchurch bus stop) on the main Uxbridge Road. Bus routes that stop near here are: 207 607 427 65 E8 Look for the footpath that goes down the side of No.17 Dickens Yard (bar/restaurant), OPEN Arts Ealing is on your left along the footpath that leads to Springbridge Road car park.