FAQ

Answers to common queries are below, but email hello@freshartclub.co.uk if you have others.

ONLINE SHOP

What are my delivery options?

Shipping is charged according to the total weight of the order.
We use Royal Mail postal service for our orders and orders will be posted using Royal Mail 1st Class service. Orders weighing over 1kg will be sent Royal Mail 2nd Class.

We also offer a ‘click & collect’ service for the local Ealing community. Please contact our sales team on hello@freshartclub.co.uk to find out more. When collecting your order, please ensure you have a copy of your order confirmation, either as a printout or viewable on your phone, as well as a form of identification.



What do I do if I an item in my order is damaged or faulty?

We do make every effort to ensure your order is packaged so that it’s delivered in good condition however, occasionally some products can be damaged during delivery so we ask that you inspect your goods upon receipt.

If any item in your order has arrived damaged or faulty, you must email us photos within three days of receiving your order.

Please email clear photos to us, including photos of how the box arrived to hello@freshartclub.co.uk and we will get back to you as soon as we can to resolve the issue.

If you don’t contact us within three days of delivery, we will deem your order as accepted.



How do I contact your company if my question isn’t answered here?

The easiest way to contact us is by email at hello@freshartclub.co.uk. We aim to come back to you within 24 hours.



How long does delivery take?

Please allow up to five working days for delivery from the date of order.



TERM-TIME CLUBS

Where do term-time clubs take place?

Monday and Friday Clubs are at Open Ealing Arts Centre, School Lane, Dickens Yard, Ealing Broadway, London, W5 2TD

Saturday Clubs are at The Jack Girvan Hall (Scout Hut), Popes Lane, South Ealing, London, W5 4NT

Grange Priimary School after-school clubs are for Grange Primary pupils only, and take place at Grange Primary School, Church Gardens, Ealing, London W5 4HN



Can we try a session before signing up for the term?

Yes, we offer one-off trial sessions, bookable here. If you're new to Fresh, it's the perfect opportunity to try us out before committing to a whole term. We do not set specific dates for these sessions as the projects we do usually take 2 or 3 sessions and can change due to the children’s input and ideas.We try to offer your child a taster when a single session project is scheduled, or they can start a project at the beginning, so they get a really good feel for what we do. Please send us a message at hello@freshartclub.co.uk once you have paid for the session, and we’ll get straight back to you to arrange a date.



At what age can my child start Fresh Art Club?

Our clubs are suitable for children from the age of 6 years old.



Are they drop-off sessions or do parents stay?

All clubs are drop-off. If you have any concerns regarding dropping your child off, please don’t hesitate to contact us.



What do we do if we miss a term-time class?

We always try to catch the children up in the next session. We do not provide a refund on missed term-time classes.



Do we need to bring anything to the class?

A named water bottle and nut-free snacks can be brought. Please ensure your child has an overall, apron, or old clothes to wear, as things can get messy!



HOLIDAY WORKSHOPS

Where do holiday workshops take place?

Open Ealing Arts Centre, Unit 14 School Lane, Dickens Yard, Ealing Broadway, London, W5 2TD



Are holiday workshops drop-off sessions, or do parents stay?

All clubs are drop-off. If you have any concerns regarding dropping your child off, please don’t hesitate to contact us.



Can I book my 9–12 year old in with their sibling who's attending the 6–8 year-olds' workshop?

Yes, although our holiday classes are primarily aimed at the age range advertised. If you do book an older child into a workshop for younger children, please make sure you let us know and that the older children are aware that younger children will be attending.



What should children wear to the workshop?

Please make sure children arrive in old clothes that you're happy could get messy. Aprons will be provided if the activity requires it.



Do we need to bring anything to the class?

A named water bottle and nut-free snacks can be brought along.



What do we do if we miss a holiday workshop?

It is helpful to know if you are unable to attend your booked workshop. We do not offer refunds but we can occasionally offer a space in another workshop. Please note that this is not guaranteed and only possible where we are able to find space in a suitable workshop.



COVID-19

What are you doing to make Fresh Art Club Covid-safe?

Please see our full explanation of our Covid-19 measures. This is what we do to keep children and staff safe in our sessions:

  • All workspaces will be cleaned before the session and hygiene will be maintained during the session.
  • Automated hand gel pumps will be stationed at the entrance for the children to use as they arrive and leave.
  • Every child will have their temperature taken with a non-contact thermometer before they come in. If their temperature is above 37.7 °C they will not be able to attend their session.
  • After each session the tables, chairs and materials will all be wiped cleaned with a safe antibacterial product and disposable cloths.
  • Children should only bring a named water bottle and coat to their session.
  • Children will be expected to come into and leave class one at a time.
  • To avoid crowding and to maintain social distancing parents will not be permitted to enter the room with their child. Children will be admitted one at a time. When collecting you should wait outside at a safe distance from other parents until your child is brought to you.
  • Every child will have their own large table with chair at a two-metre distance from other tables and their own set of materials to use during the session.
  • They will not leave their table during the session unless they need to go to the toilet, need first-aid or become unwell.
  • We will have our own toilets which will be cleaned before and after each session.
  • In the event of a lockdown or if any children or a member of their families develop COVID-19 symptoms and test positive, please let us know immediately. We will then inform the rest of their group and families to self-isolate for 14 days and their sessions will stop for 14 days. The sessions will go ONLINE until it is safe to resume face to face.