FAQs

Where does Art Camp take place?

The Polygon, St Mary's Church, St Mary's Road, South Ealing, London, W5 5RH
How many children take part?

We operate small group sizes of 12 children per age group to ensure that everyone has plenty of opportunity and receives a high quality creative experience.
What should children wear to Art Camp?

Please make sure children arrive in old clothes that you're happy could get messy. Aprons will not be provided. Yoga: Please make sure your child wears clothes that are comfortable to move in such as shorts or leggings and a t-shirt. All equipment is provided.
Do you provide lunch?

No, a named water bottle and a NUT FREE healthy packed lunch and/ or snacks should be brought from home.
What do we do if we miss our booked session/s?

If a child is not attending a scheduled day on camp, parents/carers must telephone 07732 078 303 to let FRESH Art Club Manager Anna know to update records. We do not offer refunds but we can occasionally offer a space in another session. Please note that this is not guaranteed and only possible where we are able to find space in a suitable session.
What is the cancellation policy?

Cancellations must be made by email to hello@freshartclub.co.uk We can only provide a refund (minus a 10% admin fee) for cancellations made more than 14 days before the start date. For cancellations less than 14 days before Art Camp there will be no refunds. Transfers to an alternative session/ day are at the discretion of FRESH Art Club . You may also find a replacement (please email details to hello@freshartclub.co.uk) to book your Art Camp place in which case we will make a full refund of your fee after the booked session has occurred. All attendees are asked to agree to our terms and conditions upon booking a place on Art Camp. If a session is cancelled by FRESH Art Club you will be offered a refund or the option to reschedule to an alternative Art Camp session .
Parking and transport

The following route information is accurate to the best of our knowledge, but please check with TfL for the most up-to-date information. Nearest underground station is South Ealing on the Piccadilly Line, then approx. a 10 minute walk to the venue. You can also come into Ealing Broadway station and catch the 65 bus which stops right outside the venue. Nearest Bus Stops Route 65 Parking on various side roads or pay and display in South Ealing Road Car Park near the venue.
Where do term-time clubs take place?

The FRESH Studio (ground floor) - 45, St Mary's Road, Ealing, London, W5 5RG FRESH Art Clubs 6-8yrs, 9-12yrs and 13-15yrs Monday to Saturday
Can we try a session before signing up for the term?

Yes, we offer one-off trial sessions, bookable here. If you're new to FRESH, it's the perfect opportunity to try us out before committing to a whole term. We do not set specific dates for these sessions as the projects we do usually take 2 or 3 sessions and can change due to the children’s input and ideas. We try to offer your child a taster when a single session project is scheduled, or they can start a project at the beginning, so they get a really good feel for what we do. Please send us a message at hello@freshartclub.co.uk once you have paid for the session, and we’ll get straight back to you to arrange a date.
Why do you charge for tasters?

The price of a taster session covers the cost of the staff, equipment and materials used during the time your child is with us.
At what age can my child start Fresh Art Club?

Our Saturday, after school and holiday clubs are suitable for children from the age of 6 years old.
Are they drop-off sessions or do parents stay?

All clubs are drop-off. If you have any concerns regarding dropping your child off, please don’t hesitate to contact us.
What do we do if we miss a term-time class?

We always try to catch the children up in the next session. We do not provide a refund on missed term-time classes.
Do we need to bring anything to the class?

A named water bottle can be brought. As the sessions are only 1hr we ask that no snacks are brought in. Please ensure your child has an overall, apron or old clothes to wear as things can get messy!
How can I see what my child makes?

Follow our instagram @freshartclub or facebook @freshartclubforchildren, where we post weekly on the artwork being made by your child/ children!
Do we accept childcare vouchers?

We do not accept childcare vouchers at the moment.
Where does the club take place?

The FRESH Studio (ground floor) - 45, St Mary's Road, Ealing, London, W5 5RG
Is a trial available?

If your child or young person would like to try one session before deciding if they would like to join us for a block please email hello@freshartclub.co.uk for more information on availability and pricing. Trials can only take place within the first session of the block of 3.
Can parents or carers stay?

Only if your child or young person requires you to be present to support them emotionally or physically we can accommodate this. Otherwise you will leave them with me at the entrance for the duration of the club.
What can be brought to the session?

Any items needed to support can be brought such as headphones, earplugs, cushion, blanket, fidget toys, coats and hats can stay on. A named water bottle. All art materials are provided.
What age group is this club for?

Ages 9+
What happens if a session is missed?

If at any point the child or young person cannot attend a session, catch up materials/ guidance will be provided for them to complete at home before the next session.
What are my delivery options?

Shipping is charged according to the total weight of the order. We use Royal Mail postal service for our orders and orders will be posted using Royal Mail 1st Class service. Orders weighing over 1kg will be sent Royal Mail 2nd Class. We also offer a ‘click & collect’ service for the local Ealing community. Please contact our sales team on hello@freshartclub.co.uk to find out more. When collecting your order, please ensure you have a copy of your order confirmation, either as a printout or viewable on your phone, as well as a form of identification.
How long does delivery take?

Please allow up to five working days for delivery from the date of order.
What do I do if I an item in my order is damaged or faulty?

We do make every effort to ensure your order is packaged so that it’s delivered in good condition however, occasionally some products can be damaged during delivery so we ask that you inspect your goods upon receipt. If any item in your order has arrived damaged or faulty, you must email us photos within three days of receiving your order. Please email clear photos to us, including photos of how the box arrived to hello@freshartclub.co.uk and we will get back to you as soon as we can to resolve the issue. If you don’t contact us within three days of delivery, we will deem your order as accepted.
How do I contact you if my question isn’t answered here?

The easiest way to contact us is by email at hello@freshartclub.co.uk. We aim to come back to you within 24 hours.
Where can I park?

The FRESH Studio We have an off road car park in front and behind the building for drop off and pick up only. Please only use spaces at the back of the car park on the right hand side. Also the spaces on the road directly in front of the building - up to 30 mins free parking The Polygon venue Parking on various side roads or pay and display in South Ealing Road Car Park near the venue.
What are the public transport options?

The following route information is accurate to the best of our knowledge, but please check with TfL for the most up-to-date information. The FRESH Studio Nearest tube: South Ealing (Zone 3) - Piccadilly Line, then approx. a 7 minute walk to the venue. Ealing Broadway (Zone 3) - Central Line, District Line, Elizabeth Line and Tfl Rail. Catch the 65 bus from outside the station. Buses: If coming from Ealing Broadway - 65 (Warwick Road - West London University stop) then a 2 minute walk. If coming from the opposite direction - 65 (stop) The Polygon Hall Venue Nearest tube: South Ealing (Zone 3) - Piccadilly Line, then approx. a 7 minute walk to the venue. Ealing Broadway (Zone 3) - Central Line, District Line, Elizabeth Line and Tfl Rail. Catch the 65 bus from outside the station which stops right outside the venue. Buses: If coming from Ealing Broadway - 65 (St Marys Church named stop) If coming from the opposite direction - 65 (Lothair Road stop)