FAQ

Answers to common queries are below, but email hello@freshartclub.co.uk if you have others.

ONLINE SHOP

What are my delivery options?


Shipping is charged according to the total weight of the order.
We use Royal Mail postal service for our orders and orders will be posted using Royal Mail 1st Class service. Orders weighing over 1kg will be sent Royal Mail 2nd Class.

We also offer a ‘click & collect’ service for the local Ealing community. Please contact our sales team on hello@freshartclub.co.uk to find out more. When collecting your order, please ensure you have a copy of your order confirmation, either as a printout or viewable on your phone, as well as a form of identification.




What do I do if I an item in my order is damaged or faulty?


We do make every effort to ensure your order is packaged so that it’s delivered in good condition however, occasionally some products can be damaged during delivery so we ask that you inspect your goods upon receipt.

If any item in your order has arrived damaged or faulty, you must email us photos within three days of receiving your order.

Please email clear photos to us, including photos of how the box arrived to hello@freshartclub.co.uk and we will get back to you as soon as we can to resolve the issue.

If you don’t contact us within three days of delivery, we will deem your order as accepted.




How do I contact you if my question isn’t answered here?


The easiest way to contact us is by email at hello@freshartclub.co.uk. We aim to come back to you within 24 hours.




How long does delivery take?


Please allow up to five working days for delivery from the date of order.





TERM-TIME CLUBS

Where do term-time clubs take place?


Monday and Friday Clubs are at Open Ealing Arts Centre, School Lane, Dickens Yard, Ealing Broadway, London, W5 2TD

Saturday Clubs are at The Jack Girvan Hall (Scout Hut), Popes Lane, South Ealing, London, W5 4NT

Grange Priimary School after-school clubs are for Grange Primary pupils only, and take place at Grange Primary School, Church Gardens, Ealing, London W5 4HN




Can we try a session before signing up for the term?


Yes, we offer one-off trial sessions, bookable here. If you're new to Fresh, it's the perfect opportunity to try us out before committing to a whole term. We do not set specific dates for these sessions as the projects we do usually take 2 or 3 sessions and can change due to the children’s input and ideas.We try to offer your child a taster when a single session project is scheduled, or they can start a project at the beginning, so they get a really good feel for what we do. Please send us a message at hello@freshartclub.co.uk once you have paid for the session, and we’ll get straight back to you to arrange a date.




At what age can my child start Fresh Art Club?


Our clubs are suitable for children from the age of 6 years old.




Are they drop-off sessions or do parents stay?


All clubs are drop-off. If you have any concerns regarding dropping your child off, please don’t hesitate to contact us.




What do we do if we miss a term-time class?


We always try to catch the children up in the next session. We do not provide a refund on missed term-time classes.




Do we need to bring anything to the class?


A named water bottle and nut-free snacks can be brought. Please ensure your child has an overall, apron, or old clothes to wear, as things can get messy!





HOLIDAY WORKSHOPS

Where do holiday workshops take place?


Open Ealing Arts Centre, Unit 14 School Lane, Dickens Yard, Ealing Broadway, London, W5 2TD




Are holiday workshops drop-off sessions, or do parents stay?


All clubs are drop-off. If you have any concerns regarding dropping your child off, please don’t hesitate to contact us.




Can I book my 9–12 year old in with their sibling who's attending the 6–8 year-olds' workshop?


Yes, although our holiday classes are primarily aimed at the age range advertised. If you do book an older child into a workshop for younger children, please make sure you let us know and that the older children are aware that younger children will be attending.




What should children wear to the workshop?


Please make sure children arrive in old clothes that you're happy could get messy. Aprons will be provided if the activity requires it.




Do we need to bring anything to the class?


A named water bottle and nut-free snacks can be brought along.




What do we do if we miss a holiday workshop?


It is helpful to know if you are unable to attend your booked workshop. We do not offer refunds but we can occasionally offer a space in another workshop. Please note that this is not guaranteed and only possible where we are able to find space in a suitable workshop.





COVID-19

What are you doing to make Fresh Art Club Covid-safe?


Please see our full explanation of our Covid-19 measures. This is what we do to keep children and staff safe in our sessions:

  • All workspaces will be cleaned before the session and hygiene will be maintained during the session.
  • Automated hand gel pumps will be stationed at the entrance for the children to use as they arrive and leave.
  • After each session the tables, chairs and materials will all be wiped cleaned with a safe antibacterial product and disposable cloths.
  • Children will be expected to come into and leave class one at a time.
  • To avoid crowding and to maintain social distancing parents will not be permitted to enter the room with their child. Children will be admitted one at a time. When collecting you should wait outside at a safe distance from other parents until your child is brought to you.
  • Every child will have their own large table with chair at a two-metre distance from other tables and their own set of materials to use during the session.
  • We will have our own toilets which will be cleaned before and after each session.
  • In the event of a lockdown all clubs will continue ONLINE until it is safe to resume face to face.




How are you making FRESH Creative Nights Out Covid-safe?


  • Tables will be 2m apart and we’ve capped the number of people in the workshop at 10 for the moment.
  • Masks are optional but encouraged throughout the duration of the workshop.
  • Upon entry you will be required to sanitize your hands and sanitizer will also be provided inside for use as and when needed.
  • For the moment we will not be providing food or drink, but please feel free to bring your own food and drink in your own containers.
  • Tables and materials are sanitised before the workshop.
  • For the purposes of NHS Test & Trace, OPEN Ealing Arts Centre will display an official NHS QR code poster so that you can optionally ‘check in’.





PARKING

Where can I park for sessions held at OPEN Arts Ealing?


Springbridge Road Multi-Storey Car Park

24hrs – free after 6pm

Dickens Yard Q-Park Underground Car Park – 24hrs - pay

Perceval House Council car park – 24hrs – free after 6pm




What are the public transport options for sessions at OPEN Arts Ealing?


Nearest tube:

Ealing Broadway (Zone 3) – Central Line, District Line and TfL Rail

Ealing Common tube (Piccadilly and District lines) is a 10-minute walk away along the Uxbridge Road

Buses:

The Dickens Yard development is adjacent to Christ the Saviour church (named Christchurch bus stop) on the main Uxbridge Road. Bus routes that stop near here are:

207 607 427 65 E8

Look for the footpath between No.17 Dickens Yard (bar/restaurant) and Jigsaw (opposite Brewdog), just along from Christ the Saviour Church and School. OPEN Arts Ealing is on your left along the footpath that leads to Springbridge Road car park.





CREATIVE NIGHTS OUT

What happens to my CNO booking if there is another Covid lockdown?


If the government enforces another lockdown then we will offer all attendees either a refund or an option to transfer to a rescheduled session.




What happens if I am ill with suspected/diagnosed Covid-19 or any other illness before a workshop takes place?


If we are given 8 or more days' notice, we will offer you a refund or reschedule.

If we are given 7 or fewer days' notice, we are unable to offer you a refund or reschedule as this is not enough time to resell your place. We do however allow you to send a friend or family member to the workshop in your place.




What's the cancellation policy outside of Covid-19 restrictions?


Cancellations must be made by email to hello@freshartclub.co.uk

We can only provide a refund (minus a 10% admin fee) for cancellations made more than 14 days before the start date. For cancellations less than 14 days before the workshop there will be no refunds or transfers. unless you find a replacement to book your place on the workshop in which case we will make a full refund of your fee.

All attendees are asked to agree to our terms and conditions upon booking a workshop

If a workshop is cancelled you will be offered a refund or the option to reschedule to a future workshop.




Can I send someone in my place if I can't attend?


A substitute delegate may be named at any time before the workshop at no additional cost.




What if I am late arriving to a CNO workshop or can't get there at all?


It is at the discretion of the tutor to not accept a late arrival to a workshop if it is potentially detrimental to fellow attendees. This will be treated as a late cancellation, no refund or reschedule to a future workshop.

Non-arrival at a workshop it will be treated as a cancellation and you will not be entitled to a refund or reschedule to a future workshop.




Can I move my CNO booking to a different workshop?


Requests to transfer to an alternative workshop must be made by email to hello@freshartclub.co.uk

Transfers may be made up to 14 days before the workshop and will incur no additional fee. However, transfers are subject to availability and we have no obligation to ensure suitable alternatives are available.

A booking can only be transferred on one occasion. Requests for subsequent transfers will be treated as cancellations.




Can I bring an older teen with me to a CNO workshop?


Our CNO workshops are intended for adults, however we may allow older under-18s to participate at our discretion. Sorry, but we can't allow younger children to attend if your childcare has fallen through, as it is disruptive for other attendees. Please contact us to discuss.

The venue we use may have an age restriction. Please contact us to check. Any under-18s must be accompanied by an adult. You should be aware that due to the social nature of the CNO workshops, other attendees may bring alcoholic refreshments with them. It is your responsibility to ensure any under-18s in your party adhere to alcohol consumption legislation.

FRESH Creative Nights Out reserves the right to refuse entry to any customers under the age of 18 or without proof of age identification.





LITTLE FRESH

Where do the Little FRESH Art Play sessions take place?


Tuesday Art Play sessions are at the new Blondin Park Community Pavilion, Blondin Park, Windmill Road, Ealing, London, W5 4UR




Can we try a session before signing up for the term?


Yes, we offer one-off trial sessions. You can book one in the Book a Place section. If you're new to Fresh, it's the perfect opportunity to try us out before committing to a whole term. Please send us a message at hello@freshartclub.co.uk once you have paid for the session, and we’ll get straight back to you to arrange a date.




What age are Art Play sessions for?


The sessions are for chidren aged 18 months to 4 years.




What should parents/ carers bring to the session?


  • A towel and some wipes or similar for cleaning up your child during/after the session
  • Some nappy sacks/carrier bags for taking used nappies and other rubbish away with you to dispose of safely at home.
  • You will probably want to bring spare clothes so that you can change your child at the end of the session.
  • You might also want to bring along a couple of carrier bags or something similar to carry messy/painty clothes.
  • NO SNACKS. Please refrain from feeding your child snacks in the session unless absolutely necessary. If you need to give your child something to eat please do so beforehand or after the session. A drink of water is fine.




What should my child wear to their session?


Please dress your child in something you don’t mind getting painty or messy. Please ensure your child’s torso is covered at all times. We try our very best to ensure that we use materials that won’t stain however we can’t promise that some staining won’t occur so old clothes only please!




What should parents/ carers wear?


We simply suggest that you wear clothes that you are comfortable in and that you’re not frightened of getting a bit messy! As above, although we try to ensure that the materials and paints we use are washable, we can’t guarantee that staining won’t occur.




Illness


Please don’t come along to a session if you or your child are ill, to avoid the spread of illness or infection. Please keep your baby at home if he/she or you:

  • Has a fever or cough or has had one in the previous 14 days
  • Has had an upset stomach or diarrhoea in the previous 48 hours
  • Has heavy nasal discharge
  • Has discharging eyes
  • Have been in contact with someone who has displayed symptoms of coronavirus and should be self isolating in accordance with the government public health advice
Has symptoms of a possible communicable diseases such as:
  • Measles
  • Chicken pox
  • German measles
  • Whooping cough
  • Impetigo
  • Scarlet fever
  • Hand, foot and mouth disease
  • Norovirus
  • Coronavirus (COVID-19)




Do you offer drop-in spaces?


Drop in sessions will be available to book on a week to week basis and will become available to book the week prior. They will cost £15 per session These spaces may vary week to week depending on availability, if you would like to secure your place for the whole of the Spring please book the full term.




How long does an Art Play session last?


They last for 45 minutes




Parking and transport


Nearest underground station is Northfields on the Picadilly Line, then approx. a 10 minute walk to the venue. Nearest Bus Stops - E2, E3, E8, 195 Parking on roads around the park. Nearest to venue - Windmill Road.




Can I bring a sibling or more than one child?


Siblings under 18mths are not allowed due to the nature of the activities. Please contact us for further information. You can bring up to two signed up children as long as you can stay close and manage both.





eGift Card

When does the egift card expire?


12 months from purchase date




How do you redeem the egift card?


To redeem the gift card, just head over to the art shop or book a place sections on the FRESH website and find the items you would like to purchase. During payment, select the Redeem a gift card option and enter your unique gift card code, which will be on the gift card recipients email.




What if my purchase is more than my egift card?


If the price of the sale is worth more than the value of the egift card, you can pay for the remaining cost using regular payment methods at the check out.




What happens if I don’t spend all of the egift card?


Any balance remaining is retained as credit for 12 months from issue date and can be used for future orders.




What denominations are available to purchase on the egift card?


They are available in £20, £35, £50, £100, £150 and £200




How do I purchase an egift card?


Click on the gift card tab in the navigation bar. Fill out the form. The egift cards are electronic and are i nstantly emailed to the recipients email account. After completing checkout, the purchaser receives email confirmation about the egift card. The gift card recipient gets an email with the subject line "You just got a gift card from Michael Jones" (with the relevant name). Their unique gift card code appears in the email.